Oct 4, 2005
Show Notes
SEGMENT 1
Start of Show:
The Webcaster Settlement Bill of 2008 has passed both the House and Senate. It extended the deadline to allow further negotiations to set the royalty rates for web radio. The high rates that were supposed to go into effect threaten to close down small-time web radio stations. Web radio wants similar rates to that of radio, which pays less.
http://blog.wired.com/music/2008/09/house-of-repres.html
Caller 1:
Q: Caller has copied pictures on a USB flash drive that can't be opened or deleted.
A: The filesystem on the USB flash drive is probably corrupt. If you have a copy of those pictures somewhere else, just fomat that drive over again and copy again. Otherwise, try to run chkdsk on the drive to try and fix errors so that the file system is usable again.
Caller 2:
Q: Caller is getting a HTTP 403 error.
A: The HTTP 403 error means that you are asking for a web page that you have no rights to see. It is telling you that even if the page is there, you need to log in or authenticate yourself somehow before you can see that page. The most likely cause is that the web site you are trying to load has gone through a re-organization.
SEGMENT 2
Caller 3:
Q: Caller had DSL problems with his laptop. After letting them troubleshoot his computer remotely, he can't type anything into the address bar of his browser, all the letters are jumbled up.
A: When they connected remotely to your computer, the keyboard mapping might have changed to their format. This is strange enough that you should bring in the computer into the shop.
Caller 4:
Q: Caller and his son both use the same computer. When the caller logs in, he gets a popup that he is infected, but not on his son's account. What could be wrong?
A: There seems to be some malware, but you need to bring the computer in for a closer look.
Q: another question: he shut off the comptuer the regular way, but the next day it would not turn on. They thought it might be the power strip so they plugged it straight into the wall and it worked. They plugged it back into the strip and it also worked.
A: Something was not right and it needed the power to be totally removed to reset it.
Caller 5:
Q: Caller gets a runtime error popup (from the description it sounds like when he goes to a web page).
A: Joe Danyi thinks that this is usually caused by having old software installed. It could be an actual coding error on the page. He suggests uninstalling Java and reinstalling the latest version.
Caller 6:
Q: Caller has a Mac G4 laptop. He bought a new hard drive for it and OSX Leopard (the latest version). Should he initialize the disk with the startup disk he got with the laptop or should he just start with the Leopard disk?
A: It is probably safer to start up with the one that came with your computer before trying to install Leopard.
Acronyms:
HTTP = Hypertext Transfer Protocol
GIF = Graphics Interchange Format
CD-R = Compact Disc Recordable
LAN = Local Area Network
SEGMENT 3
Tips and Tricks:
There is a video for this week:
http://www.youtube.com/watch?v=PHKwc37a1cY
A way to manage spam is to create disposable email accounts.
Caller 7:
Q: Caller was typing something in Word, he held down the shift key for a while and something came up and got activated, now he cannot type anything. The mouse still works.
A: There is probably some accessibility option got set. If the caps lock or num lock lights don't work, there might be a problem with the keyboard. You should bring in the keyboard to the shop.
Caller 8:
Q: Caller wants to clean up cookies and other things.
A: Open up My Computer, right-click on the C: drive, choose properties, choose Disk Cleanup.
Availability of XP:
The OEM Downgrade option was extended from January 31, 2009 to July 31, 2009.
http://www.microsoft-watch.com/content/vista/xp_oem_licensing_extension_is_urban_myth.html?kc=MWRSS02129TX1K0000535
At the Shop:
Nick at the shop will be doing a "Cleanup Clinic" on your computer today for a special price $40.
Caller 9:
Q: Caller has a Dell 8200, it takes 8-10 minutes to boot up, is there anything he can do to it?
A: The memory and CPU should be ok for you, you just have too many startup processess. You just need to have someone clean that up, like today at the shop!
Caller 10:
Q: Caller started a defrag, but got a message that she needed to run Chkdsk to fix some file system errors before doing the defrag.
A: The drive might be going bad, or the file system might be bad. You should bring it into the shop.
SEGMENT 4
Caller 11:
Q: Caller cannot get online. A techincian came over, and his laptop worked with the DSL modem, but the caller's computer won't.
A: There is either the cable to the computer, or the network adapter might be bad. You'll have to have this diagnosed at the shop.
Security Segment:
1. Wardriving = Hackers drive around looking for open wireless hotspots. They publish these locations on the internet. So please put a password on your wireless network.
2. If your computer starts making noises that are not normal, like clicking on your hard drive, you need to get your computer serviced as soon as possible to save all your data.
Caller 12:
Q: Caller is running Firefox 2.0, and it asks to remember passwords that he enters on websites. Should he let it?
A: Yes, it is a handy feature. There doesn't seem to be any security concerns.
Operation Java Installation:
Internet Cafe Coming Soon!
SEGMENT 5
Bonus Half-hour!
More Security:
Microsoft sues several "Scareware" companies.
http://news.cnet.com/8301-1009_3-10053565-83.html
Caller 13:
Q: Caller has re-installed a printer, but when she prints, it always goes to a file.
A: Joe Danyi suggests to check which printer is set as your default.
Caller 14:
Q: Caller has XP, is there a way to save a copy of his current XP and put it on his new computer to replace Vista.
A: If all you have is a recovery disk, you need to get an XP install disk and re-install XP on the new computer, the recovery disk is made only for your current computer. (JOEM: Note that legally, you cannot transfer a version of Windows that came with a computer to another one.) Norton Ghost, or any disk imaging program, will not help you either because your version of windows is already configured with drivers that match your current computer, that same configuration will just crash on another computer.
Scam Email update:
No reponse to our email reply.
Caller 15:
Q: Caller has Vista, "...and I wrote a bunch of stuff into a notepad, and when I went to save it, it turned into a DOS document, and now I can't open it up....it's saying 16-bit MS-DOS subsystem, and it's saying C:usersjoedesktoplatest, and the NTVDM CPU has encountered an illegal instruction."
A: Joe suggests renaming the file with a .TXT extension.
Q: another question, want to email a video, but am running into a size limit. Video is 84 MB.
A: Find a file storage website and upload it there and just send a link to the video.
Special $40 cleanup clinic at the shop today.
SEGMENT 6
Google Search Tips:
--use quotes around exact text that you want to search for:
"saturday night live" searches for that exact phrase, the three words with no quotes will be found in any order and not even together.
-- use + to mark words you need to have, especially useful to included words that Google normally ignores, like A, An, or The
-- use - to mark words that you don't want to have, eg. dolphins -football will not find the football team
-- use ~ to say to look for synonyms for a word, eg. ~crazy
-- use OR to say to find either word (not necessarily both), eg. red or blue
-- use .. for ranges, eg. $10..$80
-- use * for a wildcard, eg. angels *moon
-- you can do math, eg. 5 + 5 =
-- you can do conversions from one unit to another, eg. 1km in miles, 50 dollars in euros
-- it can do a reverse lookup of phone numbers
Caller 16:
Q: Caller has a laptop, he tried to install Norton AV but the computer quit working, now in BIOS in diagnostics it says 1-07 failed. What does that mean?
A: Check with the manufacturer for the meaning of the code.
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